Customer may exchange the Software or Books that are received from the supplier with defective media or damaged packaging or documentation, provided such defects or damage are not the fault of the Customer. Customer must provide a written statement of the reason for the exchange. Customer is responsible for shipping and delivery charges to exchange any item. Customer must use a delivery method that tracks shipping and delivery of the item. Any item lost in transit by shipping carriers is to be handled by the Customer directly with the carrier. Lost items are not replaceable by the merchant.

We accept returns of unopened merchandise for 15 days from date of delivery. Due to licensing regulations we cannot take back opened software for any reasons. All returns and cancellations are subject to a 25% restocking fee. Shipping and delivery charges are non-refundable. Customer is responsible for shipping and delivery charges to return any item and customer must use a delivery method that tracks shipping and delivery of the item. Any item lost in transit by shipping carriers is to be handled by the Customer directly with the carrier. Lost items are not replaceable by the merchant. All warranties are the responsibility of the manufacturer.

Send products for exchange or return to:

CaseManagement.com, Inc.
PO Box 49456
Charlotte, NC 28277
Tel. 704-200-2525