Customer may exchange the Software or Books that are received from the supplier with defective media or damaged packaging or documentation, provided such defects or damage are not the fault of the Customer. Customer must provide a written statement of the reason for the exchange. Customer is responsible for shipping and delivery charges to exchange any item. Customer must use a delivery method that tracks shipping and delivery of the item. Any item lost in transit by shipping carriers is to be handled by the Customer directly with the carrier. Lost items are not replaceable by the merchant.
To exchange a product, email or call +1 704-200-2525 from 9 a.m. - 6 p.m. Eastern Time Mon-Fri.