Last updated: October 8, 2026
CaseManagement.com (“we,” “us,” or “our”) provides information and services for case management professionals and organizations. This policy explains how we collect, use, and disclose personal information through our website and related services.
Information We Collect
We collect information you provide when you contact us, request information, register for an account, subscribe to a service, or obtain support. This may include your name, business name, email address, telephone number, billing details, and information included in your communications.
When you visit our website, we may collect technical and usage information, including your IP address, browser type, device information, pages visited, and referring website.
Customers using E-Reports may submit case-related information, including identifying information, workers’ compensation claim details, health information, case notes, reports, service records, and billing information.
How We Use Information
We use information to provide and administer our services, manage accounts and subscriptions, process transactions, respond to inquiries, provide support, maintain security, improve website performance, and meet legal obligations.
We may also use business contact information to communicate about our services. You may unsubscribe from promotional emails using the instructions provided in those messages. Administrative and service-related messages may continue.
Case and Health Information
Information submitted through E-Reports is handled in connection with providing services to the customer responsible for the account, subject to applicable law and service agreements.
Customers are responsible for having the authority to submit case information, selecting authorized users and recipients, and meeting their own confidentiality and disclosure obligations.
Please do not submit medical records, Social Security numbers, or other confidential case information through public comments, general website forms, or ordinary support messages. Use the designated service and approved procedures for sensitive information.
This website policy does not replace any applicable business associate agreement, customer agreement, or healthcare provider’s Notice of Privacy Practices.
When We Disclose Information
We may disclose information to service providers that support website hosting, payment processing, communications, analytics, security, and customer support.
Case information may be made available to users and recipients authorized through the customer’s account or instructions, subject to applicable agreements and law.
We may also disclose information when required by law, in response to valid legal process, to protect rights or security, or in connection with a merger, acquisition, or transfer of business assets, subject to applicable legal restrictions.
Information you post in a public area of the website may be visible to others.
We do not sell personal or business information.
Cookies and Third-Party Content
Our website may use cookies and similar technologies to support essential functions, remember preferences, and understand website usage. You can manage cookies through your browser settings. Disabling cookies may affect some features.
Embedded videos, external links, and third-party services may collect information under their own privacy policies. These providers may collect information about your activity over time and across websites.
We do not use advertising or retargeting pixels. Our website does not currently have a mechanism to recognize or respond automatically to browser Do Not Track signals, Global Privacy Control signals, or similar browser-based privacy preferences. You may contact us to submit a privacy request.
Information Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, subject to applicable agreements, recordkeeping requirements, legal obligations, and dispute resolution needs.
We use reasonable safeguards appropriate to the information we handle. No method of electronic transmission or storage is completely secure.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information. Depending on applicable law, additional rights may include obtaining a copy of information, opting out of certain processing, or appealing a denied request.
We may verify your identity before responding. Some information may need to be retained for legal, security, or contractual reasons.
For information contained in a workers’ compensation case record, contact the case management organization or other organization responsible for that record. Requests received by us may be referred to the responsible customer.
Children’s Privacy
Our website and services are intended for professional and business use and are not directed to children under 13. If you believe a child has provided personal information through the public website, please contact us.
Changes to This Policy
We may update this policy periodically. Updates will appear on this page with a revised date. We will provide additional notice when required by law.
Contact Us
For privacy questions or requests, contact:
CaseManagement.com
Email: info@casemanagement.com